THE CUSTOMER SERVICE ISSUE:
* How Social Media Impacts Customer Service
We talked to rental operators and marketing specialists to learn more about how a rental company's activity on social media can improve its customer service while expanding its brand.
* Maintaining Customer Service When the Rental Goes Bad
Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.
* How to Drive Positive Customer Interaction
Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive postive customer service - at various points - during the rental process.
ICRS 2017: The Future Is Now
This year's International Car Rental Show (ICRS) addressed the shifting dynamics in transportation with a blueprint on how car rental operators can take advantage.
Editors Car Rental Q & A
Digital Dashboard International Car Rental Show Products and Vendor News
Industry News - In Depth