Auto Rental News - Spring 2017

The Customer Service Issue * * * *

THE CUSTOMER SERVICE ISSUE:

* How Social Media Impacts Customer Service

We talked to rental operators and marketing specialists to learn more about how a rental company's activity on social media can improve its customer service while expanding its brand.

* Maintaining Customer Service When the Rental Goes Bad

Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.

* How to Drive Positive Customer Interaction

Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive postive customer service - at various points - during the rental process.

DEPARTMENTS

ACRA                         

Rental Alert

FEATURES

ICRS 2017: The Future Is Now

This year's International Car Rental Show (ICRS) addressed the shifting dynamics in transportation with a blueprint on how car rental operators can take advantage.

DEPARTMENTS

Editors                                              Car Rental Q & A

Digital Dashboard                               International Car Rental Show Products and Vendor News

Industry News - In Depth

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